Being customer focused
This person views customer service as a strategic issue by incorporating improvement targets into all aspects of their business planning
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person puts the customer at the centre of their thinking rather than just talking about customer issues superficially
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person nurtures and sustains strong positive working relationships with internal/external stakeholders/customers
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person is able to articulate how what their team does contributes to and positively impacts the customer experience
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
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