Ensuring Quality Service
This person talks about the importance of providing quality service to clients and encourages team members to focus on excellence.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person prioritises tasks and activities that positively impact on our client's view of our service.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person deals with issues of under performance quickly and effectively.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person builds positive and profitable relationships with clients.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person is clear about what makes our clients happy and works hard to satisfy these needs.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person gives team members the necessary trust and responsibility to respond immediately to clients needs or concerns.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person can explain their decisions in a considered way and the basis for their reasoning is sound.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person can quickly determine the root causes of issues and seeks to address them in a timely and proactive way.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
Comments for the area of Ensuring Quality Service
What are two things this person does well?
What are two things this person could do better/differently?
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