Transforming the customer experience
This person prioritises tasks and activities that positively impact the customer's experience of Cubic and the services we offer.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person establishes and maintains strong relationships with internal/external customers that deliver measurable value to us.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person responds to internal/external customers' queries/issues in a timely manner.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person seeks regular feedback from internal/external customers about the level of satisfaction around the products/service they are delivering and acts on this feedback.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person articulates how the efforts of their team contribute to and positively impact the customer experience.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
Comments for the area of Transforming the customer experience
What are two things this person does well?
What are two things this person could do better/differently?
(C) 2011 The Keenan Consulting Group Ltd
33% complete